Terms & Conditions
Snowsports are high risk activities and it is essential that you take a few moments to read through our terms & conditions. Bookings are only accepted on the understanding that you have read and agree to our terms and conditions.
Mountain Action Snowsports Terms & Conditions 2023/24
Booking
Payment in full is required at the time of booking (unless otherwise arranged).
A contract will not exist until we have sent an email confirming receipt of your payment. Note that all prices quoted are for ski instruction and guiding services only. It is your responsibility to pay all other costs including but not limited to, lift pass, equipment hire, accommodation, meals and insurance. Booking are only accepted on the strict understanding that you have read and agree to our terms & Conditions and Cancellation policy.
Payment
You will be sent a secure link to our secure online payment system, STRIPE, when we confirm your booking. You can pay online with credit or debit card as you prefer. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Cancellation
Covid Guarantee
During winter 2023/24 Mountain Action Snowsports will offer you a full refund on your booking for any private lessons or guiding cancelled due to the following reasons:
1) You are unable to leave your country or enter France due to COVID-19 government travel restrictions.
2) Resort closure due to COVID-19 by the French government (national or local authorities).
NB: Cancellation due to personal illness needs to be covered by your own travel insurance.
In the event of a cancellation by you for whatever reason (with the exception of the above COVID-19 related cancellations), reimbursement will be calculated as follows:
• More than 8 weeks notice — refunded 90% of total fee
• Between 8 and 2 weeks notice — refunded 50% of total fee
• Less than 2 weeks notice — nil refund
Cancellations must be made by email.
No refund will be given by Mountain Action Snowsports, in whole or part, for unused private lessons or guide bookings due to a client’s late arrival, illness or accident, piste or lift closure due to weather conditions or mechanical failure, or for any other cause outside our control. In such instances, we will provide a letter for your insurance company.
Unfortunately no refund will be given for private lessons or a guide booking cancelled by a client due to unfavourable weather or snow conditions.
Mountain Action Snowsports reserves the right to cancel its private lessons or guiding where reasonably necessary (instructor illness, required self isolation or injury for example) and full refunds of the unused lessons or booking will be made in this instance.
Insurance
To ski with Mountain Action Snowsports, comprehensive winter sports insurance is obligatory. It is your responsibility to ensure that you adequately insure yourself with winter sports travel insurance to include third party liability, personal injury, accident, cancellation, losses and rescue cover.
We recommend that you arrange a comprehensive insurance policy with a licenced agent which includes appropriate cover for your private lessons and guiding with us. If your lesson includes off-piste skiing or ski touring, your insurance must cover you for this. We recommend all skiers take off piste cover, giving you the peace of mind that you are fully covered skiing between pistes etc.
Safety
It is a condition of booking that you respect the professional judgement of your instructor at all times during your private lesson or whilst being guided on and off piste.
All children and teenagers up to 18 years must wear helmets during lessons and it is recommended for all participants, irrespective of age.
For specific off piste lessons and dedicated off piste days, we require you to wear and carry avalanche safety equipment. We will advise you where to hire the equipment should you not possess your own.
Privacy and data protection
We require your email address in order to make a booking. We will email confirmation of your payment and details of the booking. We will not supply your email address or any other personal details to third parties . To read our full privacy policy please click here
Customer commitment
If at any time during your private lesson or whilst skiing with your guide you have cause for complaint, please let us know immediately so that we can address the situation straight away and endeavour to resolve it to your satisfaction.
These terms and conditions are applicable for all bookings made after 1st July 2023.